INCLUDED services:
- reception during week days and to be concurred during holidays and weekends
- reception of ordinary mail, registered letters, packages, faxes, e-mail
- information for flight and train ticketing, restaurant booking, gym search, baby sitter, doctor
- taxi reservation
- tidying and cleanig of the flat during your stay
- linen change
- maintenance
- safe keeping of valuables
- luggage keeping

INCLUDED utilities:
- electricity
- gas
- water

INCLUDED supplies and equipment:
- complete furniture
- kitchenware
- broom and dustpan
- supply of bathroom, kitchen and bedroom linen, soap and toilette paper

EXCLUDED services :
- final cleanup - compulsory
- telephone consumption
- pet disinfection – compulsory
- extras of a personal nature, not mentioned under the items "INCLUDED"

EXTRA supplies and equipment:
- extra beds for guests
- crib
- VHS and DVD appliances
- oven and microwave, where not present
- iron and ironing board, where not present
- air conditioners, where not present
- fans, heat radiators
- hair driers
- lettino
- culla
- seggiolone
- scaldabiberon
- sterilizzatore
- passeggino o carrozzina
- lettiera per animali domestici

EXTRA services:
- cleanup kitchen and dish washing
- laundromat
- laundry service
- small sewing jobs
- fax sending
- photocopies
- printing from files
- daily newspaper
- breakfast
- lunch and dinner
- home shopping
- room service bar
- room service restaurant
- car park